FAQ - Frequently Asked Questions (as of 6 August 2011)
FAQ-1: Can I Set It Up Quickly?
A. Yes.
We believe that on average, most customers with a business of 1-20 people should be able to have their first set of procedures within 20 minutes. It will probably take another 1-2 hours to make the procedures more fully reflect the business, although we have had reports of people having their system finalised within 20 minutes in total.
This process never really stops, though. You should expect to keep returning to your procedures frequently as you put everything into operation and as you become more familiar with your selected standard. As your system becomes more mature, the amount of time you spend on your procedures should reduce gradually until it becomes a background task.
FAQ-2: Is It Easy To Correct A Mistake?
A. Yes.
You can easily edit any of the procedures. Change them as much or as little as you want, as often as you want.
FAQ-3: Is It Easy To Keep It All Up To Date?
A. Yes.
You should aim to spend a small amount of time each month, making sure that your procedures continue to reflect your business needs. Don’t forget that your system should be audited regularly and that you need to show evidence of the actions you took when problems occurred. You also need to show evidence that your senior management have reviewed the effectiveness of your system.
FAQ-4: When I Edit My Procedures, Are The Changes Identified?
A. Yes.
Just select the check box next to the paragraph that you have changed and our system will mark the changes with a red bar at each side of the paragraph. It will even suggest the words to go into the change history section for that procedure. This simplifies the document control process immensely!
FAQ-5: What Will My Procedures Look Like?
A. Your system will have a really modern look. As well as state of the art drop-down menus in a clearly titled sidebar, many procedures contain flow diagrams, which can greatly reduce the complexity of the descriptions and greatly improve the level of understanding.
FAQ-6: Is It Easy To Create My New System?
A. Yes.
Once you have purchased your license, you will need to open your browser (Internet Explorer or FireFox) and navigate to our site. We will have sent you the location and passwords, etc.
Then select the applicable standard, e.g. ISO9001, ISO14001 or OHSAS18001. After that, the system will ask you a number of questions in a number of easy stages. Depending on your answers, the system will create the procedures that apply to your organization.
FAQ-7: Is It Easy To Access My New System?
A. Yes.
Upon completion, our system will send you two sets of two emails. The first set of two contains the login details for you and other members of your business to access your new system. Just navigate to the site and enter your login details. It’s as easy as that.
FAQ-8: Is It Easy To Update My New System?
A. Yes.
The second set of two emails contain details of how you can access your Administrator Control Panel. You will need to use this in order to install new forms onto the system, if you need them, and to make changes to your procedures etc.
When you log onto your new system, you will see an EDIT button at the foot of each procedure. By clicking this and entering your Administrator password, you can access your DOCUMENT CONTROL PANEL. From here you can
On the next page, you can see what the DOCUMENT CONTROL PANEL looks like. On the page that follows, you can see how the changes to your procedures are identified.
We hope this answered all of your questions and that it convinced you to use our system.
It really is good!
A. Yes.
We believe that on average, most customers with a business of 1-20 people should be able to have their first set of procedures within 20 minutes. It will probably take another 1-2 hours to make the procedures more fully reflect the business, although we have had reports of people having their system finalised within 20 minutes in total.
This process never really stops, though. You should expect to keep returning to your procedures frequently as you put everything into operation and as you become more familiar with your selected standard. As your system becomes more mature, the amount of time you spend on your procedures should reduce gradually until it becomes a background task.
FAQ-2: Is It Easy To Correct A Mistake?
A. Yes.
You can easily edit any of the procedures. Change them as much or as little as you want, as often as you want.
FAQ-3: Is It Easy To Keep It All Up To Date?
A. Yes.
You should aim to spend a small amount of time each month, making sure that your procedures continue to reflect your business needs. Don’t forget that your system should be audited regularly and that you need to show evidence of the actions you took when problems occurred. You also need to show evidence that your senior management have reviewed the effectiveness of your system.
FAQ-4: When I Edit My Procedures, Are The Changes Identified?
A. Yes.
Just select the check box next to the paragraph that you have changed and our system will mark the changes with a red bar at each side of the paragraph. It will even suggest the words to go into the change history section for that procedure. This simplifies the document control process immensely!
FAQ-5: What Will My Procedures Look Like?
A. Your system will have a really modern look. As well as state of the art drop-down menus in a clearly titled sidebar, many procedures contain flow diagrams, which can greatly reduce the complexity of the descriptions and greatly improve the level of understanding.
FAQ-6: Is It Easy To Create My New System?
A. Yes.
Once you have purchased your license, you will need to open your browser (Internet Explorer or FireFox) and navigate to our site. We will have sent you the location and passwords, etc.
Then select the applicable standard, e.g. ISO9001, ISO14001 or OHSAS18001. After that, the system will ask you a number of questions in a number of easy stages. Depending on your answers, the system will create the procedures that apply to your organization.
FAQ-7: Is It Easy To Access My New System?
A. Yes.
Upon completion, our system will send you two sets of two emails. The first set of two contains the login details for you and other members of your business to access your new system. Just navigate to the site and enter your login details. It’s as easy as that.
FAQ-8: Is It Easy To Update My New System?
A. Yes.
The second set of two emails contain details of how you can access your Administrator Control Panel. You will need to use this in order to install new forms onto the system, if you need them, and to make changes to your procedures etc.
When you log onto your new system, you will see an EDIT button at the foot of each procedure. By clicking this and entering your Administrator password, you can access your DOCUMENT CONTROL PANEL. From here you can
- Read the detailed explanation about the procedure
- Read detailed explanations of what your selected standard requires, with lots of hints and tips.
- You can upload documents so that they are linked to your procedure, or remove them.
- As a Gold Standard user of this system, you can store up to thirty megabytes (30 MB) of documents on the system (more space can be provided).
On the next page, you can see what the DOCUMENT CONTROL PANEL looks like. On the page that follows, you can see how the changes to your procedures are identified.
We hope this answered all of your questions and that it convinced you to use our system.
It really is good!
